Independent Quality Assurance Committee
In 2001, Pine Care established an Independent Quality Assurance Committee consisting of elderly residents, family members, and independent personnel. The responsibility of the Committee is to further enhance our level of quality by providing a fresh perspective on our operations and offering unbiased opinions and suggestions. Each committee member is required to conduct unscheduled visits to our operations annually and to submit a report to senior management with their findings and suggestions.
The “Independent Quality Assurance Committee” is a powerful monitoring mechanism at Pine Care. During its monitoring and evaluation, we can better understand the expectations and needs of service users and detect and prevent problems as early as possible. The independent committee members act as outsiders in the inspection work, with a neutral and objective attitude in order to look at our service from different new angles. Their valuable opinions are of great benefit to us in improving the quality of our services.